Regulamin
Regulations of the Online Store
1. General Provisions
1.1. The online store available at opeks-es.com is run by OPEKS Energysystems SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Warsaw (registered office address: ul. Szańcowa 44, 01-458 Warsaw), entered into the Register Entrepreneurs of the National Court Register under KRS number 0001004644; share capital in the amount of PLN 25,000.00; NIP: 5273030184; REGON: 523764020, e-mail address: office@opeks-es.com, no. phone +48 576 839 042
1.2. These Regulations are addressed to both consumers and entrepreneurs using the Online Store, unless a given provision of the Regulations provides otherwise and is addressed only to consumers or entrepreneurs. These regulations are independent of the General Terms and Conditions of Sale applicable to sales contracts concluded in a traditional way (not via the Internet).
1.3. The online store opeks-es.com respects consumer rights. Therefore, the provisions of these Regulations are not intended to exclude or limit any rights of consumers under mandatory provisions of law, and any possible doubts should be explained in favor of the consumer. In the event of any non-compliance of the provisions of these Regulations with the generally applicable provisions, these provisions shall prevail.
1.4. For the purposes of these regulations, the following definitions have been introduced:
1.4.1. WORKING DAY – one day from Monday to Friday, excluding public holidays;
1.4.2. CONTACT FORM – a form available in the Online Store enabling contact with the Seller;
1.4.3. CLIENT – a consumer or entrepreneur who has concluded or intends to conclude a Sales Agreement with the Seller;
1.4.4. CONSUMER – customer (recipient) who is a natural person with full legal capacity (and in cases provided for by generally applicable provisions also a natural person with limited legal capacity), making a legal transaction with the Seller not directly related to its business or professional activity;
1.4.5. PRODUCT – a movable item available in the Online Store which is the subject of the Sales Agreement between the Customer and the Seller;
1.4.6. ENTREPRENEUR - customer (service recipient) who is a natural person, a legal person or an organizational unit without legal personality, which the law grants legal capacity, conducting business activity, as well as another legal person or organizational unit without legal personality;
1.4.7. REGULATIONS – these Regulations of the Online Store;
1.4.8. ONLINE STORE - the Service Provider's online store available at the Internet address: opeks-es.com
1.4.9. SELLER – OPEKS Energysystems with its registered office in Warsaw, as described in point 1.1. of the Regulations;
1.4.10. SALES AGREEMENT – Product sales agreement concluded between the Customer and the Seller via the Online Store at the moment of confirmation of acceptance of the order for execution, sent by the Seller to the e-mail address provided by the Customer;
1.4.11. ORDER - Customer's declaration of intent submitted by selecting the option “Send order with obligation to pay” in relation to the Products in the Customer's basket and causing the Seller to submit an offer to conclude a Product Sales Agreement.
1.5. The provisions of the Regulations regarding the Consumer, unless the Regulations explicitly state otherwise, also apply to a natural person concluding a contract directly related to his business activity, when the content of this contract shows that it is not of a professional nature for that person, resulting in particular from the subject of its business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity.
2. Electronic services in the online store
2.1. The following Electronic Services are available in the Online Store: Order Form.
2.2. ORDER FORM is an Electronic Service provided free of charge of a one-off nature, constituting an interactive form available in the Online Store that allows you to place an Order, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the method delivery and payment. The use of the service begins when the Customer adds the first Product to the electronic basket in the Online Store. Placing an Order takes place after the Customer completes a total of two subsequent steps:
(1) after completing the form and
(2) clicking on the Online Store's website in the field “Place an order with the obligation to pay” – up to this point, it is possible to modify the entered data on your own (for this purpose, follow the displayed messages and information available on the Online Store website).
In the Order Form, it is necessary for the Customer to provide the following data concerning the Customer: name and surname/company name, address (street, house/apartment number, zip code, city, country), e-mail address, contact telephone number ( the provided e-mail address and contact telephone number will also be used to send them the authentication data for receipt of the goods, described in Point 5.4.) and data regarding the Sales Agreement: Product(s), quantity of Product(s), place and method ;b delivery of the Product/s, method of payment. In the case of Entrepreneurs, it is also necessary to provide the company name and NIP number. The service ends when the Order is placed through it or when the Customer ceases to place the Order through it earlier.
2.4. Technical requirements necessary for cooperation with the ICT system used by the Service Provider: (1) a computer, laptop or other multimedia device with Internet access; (2) web browser in current versions, with the exception of Internet Explorer, which is not supported, for safe work it is recommended to use current versions of MS Edge, Safari, Mozilla Firefox and Google Chrome browsers; (4) enabling the option of saving Cookies and Javascript in the web browser.
2.5. The Service Recipient is obliged to use the Online Store in a manner consistent with the law and decency, taking into account respect for personal rights and copyrights and intellectual property of the Service Provider and third parties. The Service Recipient is obliged to enter data consistent with the facts. The Service Recipient is prohibited from providing illegal content.
2.6. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the Product complaint procedure, which was indicated in points 6 and 6a of the Regulations) may be submitted by the Service Recipient in writing to the following address: ul. Szańcowa 44, 01-458 Warsaw or in electronic form via the Contact Form available at opeks-es.com. The Service Provider's response to the complaint takes place immediately, not later than within 14 calendar days from the date of its submission.
3. Conditions for concluding a sales contract
3.1. Placing an Order by the Customer is done by filling in the Order Form, and then clicking on the field "Place an order" and means submitting an offer to the Seller to conclude a Sales Agreement for the ordered Product. The offer is binding for the Customer if the Seller immediately, not later than within 7 days, confirms its acceptance for implementation.
3.2. Before placing an order, the Customer is obliged to read the provisions of the Regulations, the Privacy Policy and the information clause on the processing of personal data, available on the opeks-es.com website.
3.3. After placing the Order, a confirmation of receipt by the Seller of the Order placed by the Customer will be sent to the Customer's e-mail address indicated in the Order placement process. If the execution of the Order is possible, a message will be sent to the Customer's e-mail address confirming the acceptance of the order for execution. Confirmation of acceptance of the Order is the Seller's declaration of acceptance of the offer referred to in point 3.1. above. Upon confirmation of the acceptance of the Order, a contract is concluded between the Customer and the Seller regarding this Order. The Seller has 7 days to confirm acceptance of the Customer's Order, counting from the date of confirmation by the Seller of receipt of the Order. The e-mail confirming the acceptance of the Order for execution also contains at least the details of the order, confirmation of the conclusion of the Sales Agreement and a link to the Regulations with the possibility of downloading it in PDF format.
3.4. In the event that the Seller does not confirm the acceptance of the order for execution within the above deadline, the contract between the Customer and the Seller is not concluded, and any payments made for the unaccepted Order will be immediately returned to the Customer.
3.5. The price of the Product shown on the Online Store website is given in Polish zlotys, with the option of changing it by the Customer into a foreign currency. The price of the Product includes taxes and other fees, the price is gross. About the total price of the Product being the subject of the Order, including taxes, as well as about delivery costs (including fees for transport, delivery and postal services) and other costs, and when the amount of these fees cannot be determined – about the obligation to pay them, the Customer is informed on the Online Store website when placing the Order, including when the Customer expresses his will to be bound by the Sales Agreement.
3.6. The content of the concluded Sales Agreement is recorded, secured and made available to the Customer by providing (including prior to placing the order) these Regulations on the Online Store website with the option of downloading the PDF version and sending the Customer an e-mail message referred to in point 3.3. of the Regulations.
3.7. The Seller reserves the right to correct, also after placing the Order and its acceptance for execution, any obvious typographical errors, if such appear in the content of the Order or confirmation of acceptance of the Order for execution.
4. Ways and terms of payment for the product
4.1. The Seller provides the Customer with the following payment methods under the Sales Agreement:
4.1.1. Payment by bank transfer to the Seller's bank account.
4.1.2. Electronic payments and card payments via the https://www.przelewy24.pl
4.2. If the Customer chooses payment by bank transfer, electronic payments and payment by card via the Przelewy24.pl website, the Customer is obliged to make the payment within 1 working day from the date of conclusion of the Sales Agreement. After this period, in the absence of payment, the Seller has the right to cancel the order.
5. Cost, methods and date of delivery and confirmation of receipt of the product
5.1. Delivery of the Product is available on the territory of the Republic of Poland and the European Union.
5.2. Delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. Product delivery costs (including fees for transport, packaging, courier services, loading) are indicated to the Customer on the Online Store's website in the information tab regarding delivery costs and when placing the Order, including when the Customer expresses the will to be bound with the Sales Agreement.
5.3. The costs of possible return packaging (such as baskets, pallets, cable drums, photovoltaic stands) and the rules for recovering the costs of return packaging are described in the information tab on returns.
5.4. The Seller provides the Customer with the following methods of delivery or collection of the Product:
5.4.1. Delivery by external shipping company.
5.4.2. Personal collection for Entrepreneurs available at the address and at times previously agreed with the Seller.
5.5. The collection of the Products takes place in the following way:
5.5.1. using an electronic delivery note by providing a copy of the paid invoice, e-mail or telephone number - in the case of Products delivered by OPEKS Energysystems own transport and the Customer's acceptance of the receipt of the Product using a paid invoice, e-mail or telephone number;
5.5.2. by verifying the recipient's identity - in the event that the Product collection procedure referred to in point 5.5.1 is not applicable. (delivery takes place via an external forwarding company, personal collection or OPEKS Energysystems own transport without expressing the acceptance referred to in point 5.5.1.);
5.6. In the case referred to in point 5.5.1, the Customer is obliged to provide the Seller with contact details in the form of an e-mail address or telephone number. In order to collect the Product, the Customer or a person authorized by him is required to provide a copy of the paid invoice, e-mail address or telephone number
5.7. In the case referred to in point 5.5.2, the Customer who does not collect the goods in person is obliged to appoint persons authorized (authorised) to collect the Product on behalf of the Customer and present the appropriate authorization at each request of the Seller.
5.8. Failure to provide a copy of the paid Invoice or e-mail or telephone number (in the case of point 5.5.1.) / authentication data (in the case of point 5.5.2.) or providing incorrect data may result in refusal to issue the Product for reasons attributable to the Customer and will treated as failure to collect the Product on time. The customer is responsible for providing the authorized persons with a properly paid invoice, e-mail address or telephone number (in the case of point 5.5.1.) / authentication data (in the case of point 5.5.2.), as well as for not disclosing it/them to unauthorized. At the same time, the Customer confirms that the mere provision of a correct copy of the paid Invoice, e-mail or telephone number (in the case of point 5.5.1.) / authentication data (in the case of point 5.5.2.) upon receipt is sufficient for the Seller to release the Product with effect delivery and the obligation to pay, and each person with a correct copy of the paid invoice, e-mail address or telephone number (in the case of point 5.5.1.) / authentication data (in the case of point 5.5.2.) will be treated as a person authorized to collect the Product in on behalf of the Client.
5.9. The date of delivery of the Product to the Customer is indicated each time on the product card and in the order confirmation. The beginning of the period of delivery of the Product to the Customer is counted, if the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account or settlement account. In the case of personal collection of the Product by the Entrepreneur – the date of readiness of the Product for collection is indicated in the Product description or when placing the Order.
5.10. For orders with a value lower than indicated in the transport price list, which are carried out from the Central Warehouse of OPEKS Energysystems in Warsaw, a fee is charged each time in the amount indicated in the Order. The value of the fee is also visible as an item in the Basket when placing the order.
5.11. If it is necessary to add returnable packaging to protect the goods in transport, the Seller will charge the cost of packaging. This cost is returned when the customer returns the packaging.
6. Product complaint by the Consumer
6.1. The basis and scope of the Seller's liability towards the Consumer, if the sold Product has a physical or legal defect (warranty) are defined by generally applicable law, in particular in the Act of April 23, 1964 Civil Code (Journal of Laws 2020.1740, i.e.).
6.2. The Seller is obliged to provide the Consumer with a Product without defects.
6.3. A complaint may be submitted by the Consumer:
6.3.1. in writing to the address: OPEKS Energysystems sp.z.o.o., st.Shantsova 44, 01-458, Warsaw, REGON: 523764020;
6.3.2. in electronic form via the Contact Form available at opeks-es.com
6.4. The complaint should contain (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect; (2) requesting a way to bring the Product into compliance with the Sales Agreement or a declaration of price reduction or withdrawal from the Sales Agreement; and (3) contact details of the complainant – this will facilitate and accelerate the consideration of the complaint by the Seller. The requirements set out in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.
6.5. The Seller will respond to the Customer's complaint immediately, no later than within 14 calendar days from the date of its submission. If the Consumer demanded replacement of the item or removal of the defect or made a statement of price reduction, specifying the amount by which the price is to be reduced, and the Seller did not respond to this request within 14 calendar days, it is considered that the request was justified .
6.6. The consumer who exercises the rights under the warranty is obliged to deliver the defective Product to the address: Szańcowa 44, 01-458 Warsaw. The cost of delivering the Product is borne by the Seller. If, due to the type of Product or the method of its installation, the delivery of the Product by the consumer would be excessively difficult, the Consumer is obliged to make the Product available to the Seller in the place where the Product is located.
6.7. Detailed information on the possibility for the Consumer to use out-of-court methods of dealing with complaints and redress as well as the rules of access to these procedures are available on the website of the Office of Competition and Consumer Protection at the address: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php. There is also a contact point at the President of the Office of Competition and Consumer Protection whose task is, among other things, to provide assistance to consumers in matters relating to out-of-court resolution of consumer disputes.
7. Consumer's right to withdraw from the contract
7.1. A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving any reason and without incurring costs, except for the costs specified in point 7.8 of the Regulations. To meet the deadline, it is enough to send a statement before its expiry. The statement of withdrawal from the contract should be submitted:
7.1.1. in writing to the following address: OPEKS Energysystems sp.z.o.o., st.Shantsova 44, 01-458, Warsaw, REGON: 523764020 with the note “Withdrawal from the opeks-es.com”;
7.1.2. in electronic form via the Contact Form available on the opeks-es.com website - the Seller will immediately send the Consumer by e-mail a confirmation of receipt of the statement of withdrawal from the contract;
7.2. An exemplary model withdrawal form is included in Annex 2 to the Act on Consumer Rights and has been attached to these Regulations, and is additionally available on the Online Store website in the “Withdrawal from the contract” tab. The consumer may use the template form, but it is not mandatory.
7.3. The deadline to withdraw from the contract begins:
7.3.1. for the contract under which the Seller issues the Product, being obliged to transfer its ownership (e.g. Sales Agreement) – from taking possession of the Product by the consumer or a third party indicated by him other than the carrier, and in the case of a contract that: (1) covers many Products that are delivered separately, in batches or in parts – from taking possession of the last Product, batch or part, or (2) consists in regular delivery of Products for a period of time – from taking possession of the first Productó
7.3.2. for other agreements – from the date of conclusion of the contract.
7.4. In the event of withdrawal from a distance contract, the contract is considered void.
7.5. The seller is obliged to immediately, not later than within 14 calendar days from the date of receipt of the consumer's statement of withdrawal from the contract, return to the consumer all payments made by him, including the costs of delivery of the Product (except for the costs specified in point 7.8 of the Regulations). The seller refunds the payment using the same payment method used by the consumer. If the Seller has not offered to collect the Product from the consumer himself, he may withhold the reimbursement of payments received from the consumer until he receives the Product back or the consumer provides proof of its return, depending on which event occurs first.
7.6. The consumer is obliged to immediately, not later than within 14 calendar days from the date on which he withdrew from the contract, return the Product to the Seller or hand it over to the person authorized by the Seller to collect it, unless the Seller proposed that he would collect the Product himself . To meet the deadline, it is enough to send back the Product before its expiry. The consumer returns the Product to the address: Szańcowa 44, 01-458 Warsaw.
7.7. The consumer is liable for a decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
7.8. Possible costs related to the consumer's withdrawal from the contract, which the consumer is obliged to bear:
7.8.1. If the consumer has chosen a method of delivery of the Product other than the cheapest usual method of delivery available in the Online Store, the Seller is not obliged to refund the additional costs incurred by the consumer.
7.8.2. The consumer bears the direct cost of returning the Product.
7.8.3. In the case of a Product that is a service, the performance of which - at the express request of the consumer - began before the expiry of the deadline to withdraw from the contract, the consumer who exercises the right to withdraw from the contract after submitting such a request is obliged to pay for the services fulfilled until the withdrawal from the contract. The amount of payment is calculated in proportion to the scope of the service provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service provided.
7.9. The right to withdraw from a distance contract is not available to the consumer in relation to contracts:
(1) for the provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the contract; (2) in which the subject of the service is a non-prefabricated Product, manufactured according to the consumer's specifications or serving to meet his individual needs; (3) in which the subject of the service is a Product delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery; (4) in which the subject of the service are Products which, after delivery, due to their nature, are inseparably connected with other things; (5) in which the consumer explicitly demanded that the Seller come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the consumer, or provides Products other than spare parts necessary to perform the repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or Products; (6) for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the consumer before the deadline to withdraw from the contract and after informing him by the Seller about the loss of the right to withdraw from the contract.
8. Provisions regarding Entrepreneurs
8.1. This section of the Regulations and the provisions contained therein apply only to Entrepreneurs.
8.2. Upon the release of the Product by the Seller to the carrier, the benefits and burdens related to the Product and the risk of accidental loss or damage to the Product are transferred to the Entrepreneur. In such a case, the Seller shall not be liable for the loss, shortage or damage to the Product arising from its acceptance for transport until its delivery to the Entrepreneur and for delays in the transport of the shipment.
8.3. If the Product is sent to the Entrepreneur via a carrier, the Entrepreneur is obliged to examine the shipment in time and in the manner accepted for such shipments. If he finds that the Product has been lost or damaged during transport, he is obliged to take all actions necessary to determine the liability of the carrier.
8.4. Submission by the Entrepreneur or a person authorized on his behalf to collect the goods to sign a document confirming the release of the goods without comments or the lack of a separate complaint protocol when releasing the goods means checking the goods by the Entrepreneur and its acceptance without reservations.
8.5. According to Art. 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Product towards the Entrepreneur is excluded.
8.6. The liability of the Service Provider/Seller towards the Entrepreneur, regardless of its legal basis, is limited - both as part of a single claim and for all claims in total - up to the amount of the price paid and delivery costs under the Sales Agreement but not more than one thousand zlotys. The Service Provider/Seller is liable to the Entrepreneur only for typical damages foreseeable at the time of concluding the contract and is not liable for lost profits to the Entrepreneur.
8.7. The Seller has the right to withdraw from the Sales Agreement concluded with the Entrepreneur within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may take place without giving a reason and does not give rise to any claims on the part of the Entrepreneur against the Seller.
8.8. In the case of Entrepreneurs, the Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without giving reasons by sending a relevant statement to the Service Recipient.
8.9. In the event of any delays of the Entrepreneur in the payment of amounts resulting from VAT invoices issued by the Seller, the Seller is entitled to suspend the acceptance or execution of any orders (including the delivery of goods) with immediate effect until the date of payment by the Entrepreneur of all amounts resulting from VAT invoices.
8.10. The Seller may make the delivery of the goods conditional on making a prepayment or providing appropriate security for payment, if there are circumstances indicating that the Entrepreneur will not be able to meet the obligation to pay. The Seller is also entitled to refuse to execute an order placed on the basis of each offer, despite its prior acceptance, if from the moment of submitting the offer or order to the moment of execution the financial situation of the Entrepreneur has changed, in particular if the Entrepreneur's the Seller's credit limit is too low. In such cases, the Seller is obliged to immediately inform the Entrepreneur of the refusal to execute the order and set a deadline for the Entrepreneur to make a prepayment or provide an appropriate security. Ineffective expiry of the deadline means cancellation of the order.
8.11. If the execution of the order depends on a specific action of the Entrepreneur, the deadline for the execution of the order is extended accordingly by the period of delay of the Entrepreneur in the performance of his obligation.
8.12. Filing a complaint does not entitle the Entrepreneur to withhold payment for the Product in whole or in part.
8.13. The Seller is not responsible for non-performance or improper performance of its obligations as a result of force majeure, understood as a sudden, external, unpredictable event and independent of the will of the Parties. In particular, such events as floods, earthquakes, strikes, wars, terrorist attacks, epidemics, pandemics, supplier delays, as well as local phenomena: fire, road accident, etc. are considered as force majeure. in the event of circumstances constituting force majeure or circumstances constituting the effects of its occurrence or operation, including economic, logistic, HR, legal, the Seller retains the right to change or withdraw from the Sales Agreement, including in particular to change the date of delivery of the Product. The delivery date may be postponed due to circumstances beyond the Seller's control and caused or resulting from force majeure, including delays resulting from these reasons on the part of the Seller's producers or suppliers, if they affected the possibility of timely delivery by the Seller. In the event of the above-mentioned circumstances and their impact on the possibility of delivery, the Seller shall inform the Entrepreneur of the need to postpone the delivery date immediately after receiving information on this subject. In this case, the Entrepreneur has no right to withdraw from the Agreement, and liability for damages for non-performance or untimely performance of the Agreement by the Seller is excluded.
8.14. The product is not returnable, unless expressly agreed by the Seller. In this case, the Seller's return policy, including the return fee, applies.
9. Personal data
9.1. The administrator of personal data processed in connection with the implementation of the provisions of this Regulation is the Service Provider.
9.2. Personal data is processed for the provision and execution of an order and the conclusion of a contract for the sale of products offered through the Online Store, and the marketing of the Data Controller's own products or services.
9.3. The provision of personal data is voluntary, but necessary for the conclusion and execution of the Sales Agreement or the contract for the provision of Electronic Services in the online store.
9.4. Each person whose personal data is processed by the Service Provider has the right to request access to their personal data, correct them, object to their processing, as well as the right to demand their deletion, restriction of processing or transfer.
9.5. If the processing of personal data of the Service Receiver or the Customer is carried out on the basis of his consent, he has the right to withdraw this consent at any time, without affecting the legality of the processing that was carried out on the basis of consent before its withdrawal.
9.6. Each person whose personal data is processed by the Service Provider also has the right to file a complaint with the President of the Office for the Protection of Personal Data if he considers that the processing of data violates the applicable rules.
9.7. Detailed provisions on the protection of personal data can be found on the website of the online store, dedicated to the privacy policy, which is an integral part of the Regulation.
10. Final Provisions
10.1. The Seller is not the manufacturer of the Goods and does not provide any guarantees for the Goods. The product is covered by the manufacturer's or importer's warranty, if provided, under the conditions specified in the warranty document.
10.2. Contracts concluded through the online store are concluded in Polish.
10.3. Any disputes arising between the Seller / Service Provider and the Consumer are subject to consideration in the court at the place of residence of the consumer. Any disputes arising between the Seller/Service Provider and the Entrepreneur must be submitted to the court at the location of the Seller/Service Provider.
10.4. Copying and downloading of the data available in the Online Store is only permitted for the purpose of fulfilling the Sales Agreement. It is forbidden to download or copy the data available in the online store in order to create your own data sets under penalty of liability. The design of the website of the online store is protected by copyright.
10.5. Change rules:
10.5.1. The Service Provider reserves the right to amend the Regulations for important reasons, including changes in the law; changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations.
10.5.2. In the event of concluding contracts of the nature of a sales contract on the basis of these Regulations, amendments to the Regulations will not in any way infringe the rights acquired by Service Recipients/Customers who are consumers before the date of entry into force of the amendments to the Regulations, in particular the amendments to the Regulations do not will affect already placed or placed Orders and concluded, implemented or executed Sales Agreements.
10.6. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply.
11. Model withdrawal form (Annex 2 to the Act on Consumer Rights)
11.1. The model withdrawal form should contain the following data (this form should be completed and returned only if you wish to withdraw from the contract)
- Recipient: OPEKS Energysystems sp.z.o.o., st.Shantsova 44, 01-458, Warsaw, REGON: 523764020 I/We(*) hereby inform(*) about my/our withdrawal from the contract for the sale of the following items(*) the contract for the supply of the following items(*) the contract for a specific work consisting in to perform the following things(*)/to provide the following service(*)
- Date of contract conclusion(*)/receipt(*)
- Name of the consumer(-ów)
- Consumer's address(-ów)
- Signature of the consumer(-ów) (only if the form is sent on paper)
- Date (*) Delete as appropriate.
